Grouper FAQ

Frequently asked questions about the Integrated Sexual Health Grouper

What is the Grouper Subscriber Agreement?
The subscriber agreement is available here: 
Tue, 4 Feb, 2014 at 3:47 PM
How do I reset my Grouper password?
On the login screen there is a link to recover your password by using the Forgot Password link: Once you have entered your email address - t...
Thu, 6 Nov, 2014 at 11:43 AM
When do we need to upload data?
We recommend you upload GU data six weeks after month end in order to capture the related diagnosis and there is no reason why SRH data can not be uploaded ...
Thu, 13 Jun, 2013 at 8:32 AM
How do I upload data?
1.   Go to the Grouper website and login    Use your registered email address (subscribe, if you have not done so already to activate your account...
Thu, 13 Jun, 2013 at 8:34 AM
Upload Errors
Files are not accepted during the upload process:  You receive one of the following red error messages:  The CSV appears to be corrupt near rec...
Thu, 6 Nov, 2014 at 11:47 AM
Common Validation Errors
When you upload your data it is validated against some simple criteria to check you have the right data in the right filed.  Common validation errors are li...
Thu, 13 Jun, 2013 at 8:34 AM
How are duplicates handled?
How are Duplicate Records Handled in the Grouper? A unique patient record is considered as the same Organisation ID, Patient ID, Clinic ID and Attendance...
Fri, 29 Nov, 2013 at 11:33 AM
Unexpectedly Low Tariff Calculation
Missing data or unexpectedly low tariff  This can have three common causes: To check the data that has been accepted take a look in the Accepted tab in t...
Thu, 13 Jun, 2013 at 8:34 AM
What are Primary and Additional Tariffs?
Each Currency has two Tariffs a Primary Tariff and an Additional Tariff.   Primary Tariff  The Primary Tariff represents the cost of delivering the Cu...
Thu, 13 Jun, 2013 at 11:31 AM
Is There National Coverage?
Now that Sexual Health commissioning is devolved to Local Authorities and Directors of Public Health, the decision to adopt an Integrated Sexual Health Tari...
Thu, 13 Jun, 2013 at 11:38 AM